Terms of Use
The Eden Experience (Pty) Ltd
Welcome to The Eden Experience website. By accessing and using this website, you agree to be bound by these Terms and Conditions.
These terms govern your use of our website and the purchase of products from us. If you do not agree, please do not use our website.
Company Information
The Eden Experience (Pty) Ltd is a registered business operating in South Africa.
For any queries, please contact us:
Email: [your email]
Phone: 083 234 5107 / 076 835 1580
Products & Availability
We sell locally roasted coffee products, including whole beans and ground coffee.
- All products are subject to availability
- We reserve the right to discontinue products at any time
- Product images are for illustrative purposes only
PRICING
- All prices are listed in South African Rand (ZAR)
- Prices include VAT (if applicable) unless stated otherwise
- We reserve the right to change pricing at any time without notice
ORDER
By placing an order, you agree that:
- All information provided is accurate
- You are authorised to use the payment method
- Orders are subject to acceptance and availability
We reserve the right to cancel or refuse any order.
PAYMENT
We accept payments via secure third-party payment providers.
- Payment must be made in full before order processing
- Orders will only be confirmed once payment is received
- We are not responsible for payment gateway errors
SHIPPING & DELIVERY
We deliver nationwide within South Africa.
- Delivery times are estimates and may vary
- We are not responsible for delays caused by couriers
- Risk passes to the customer upon delivery
Shipping fees will be displayed at checkout.
RETURNS & REFUNDS
Due to the nature of our products (consumables), we do not accept returns on opened items.
However:
- Damaged or incorrect items must be reported within 48 hours of delivery
- We may offer a replacement or refund at our discretion
Proof (e.g. photos) may be required.
CANCELLATIONS
Orders may be cancelled before dispatch.
Once an order has been shipped, it cannot be cancelled.
USE OF WEBSITE
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorised access
- Interfere with the website’s functionality
INTELLECTUAL PROPERTY
All content on this website, including text, branding, and images, is the property of The Eden Experience and may not be used without permission.
LIMITATION OF LIABILITY
We are not liable for:
- Indirect or consequential loss
- Loss arising from misuse of products
- Delays outside of our control
PRIVACY
We respect your privacy and will handle your personal information in accordance with applicable South African data protection laws.
GOVERNING LAW
These Terms and Conditions are governed by the laws of South Africa.
CHANGES TO TERMS
We reserve the right to update these Terms and Conditions at any time. Changes will be effective upon posting on the website.
