The Eden Experience (Pty) Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, and protect your information when you use our website.
Information We Collect
We may collect the following personal information:
- Name and surname
- Contact details (email address, phone number)
- Delivery address
- Billing information
- Purchase history
- Any information you provide when contacting us
We do not store your payment details — these are processed securely by third-party payment providers.
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Communicate with you regarding your order
- Provide customer support
- Improve our products and services
- Send updates or marketing communications (only if you opt in)
Sharing of Information
We do not sell or rent your personal information.
We may share your information with:
- Payment service providers (e.g. Paystack)
- Courier and delivery partners
- Service providers assisting with website operations
All third parties are required to protect your information.
Data Security
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.
However, no method of transmission over the internet is completely secure.
Cookies
Our website may use cookies to:
- Improve your browsing experience
- Analyse website traffic
- Remember your preferences
You can choose to disable cookies in your browser settings.
Your Rights (POPIA)
You have the right to:
- Access your personal information
- Request correction or deletion of your information
- Object to the processing of your information
- Withdraw consent where applicable
To exercise these rights, please contact us.
Retention of Information
We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Email: n.d@eden-experience.co.za
Phone: 076 835 1580
